- Timely and sincere apology can save the day
- Don’t promise what you can’t deliver
- Keep the customer informed and DON’T lie
- The only customer you have is the one you are serving right NOW.
Update (Last week Dec) - Well eZone salvaged some reputation. I sent this post to the CEO and he surely got the wheels moving. Washing machine was delivered, apology from store manager, money refunded, and a complementary gift (reluctantly accepted).
I guess speaking up helped. Lesson - don't tolerate poor service. Speak UP. Chances are service provider is actually keen to listen. We just don't shout often and loud enough.