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Showing posts from June, 2007

Why the name?

Why do I believe that quality is an unfair advantage? To be honest I did not coin this phrase. The credit goes to Suresh Lulla, my guru and mentor. The unfair advantage theme was high on our agenda when planning a new book. The book will happen, someday.

So why unfair? When an organization excels with quality invariably the competition screams Unfair. Why? Because they cannot compete with high quality. It's easier to scream unfair than putting your head down and solving the problems that your customers and employees face.

When you work with a quality and excellence paradigm you gain an unfair advantage in the market place. You can charge higher or maintain prices (gain market share with higher profitability). With quality you can be more predictable.

Why a blog? While speaking to people on the quality theme I realised that a lot of us have a story or opinion to share. All I am doing is to provide a space (it's quite easy actually, you can have your own blog too!).

What topics will…

Management Phrase Abusage – People Are Our Number One Asset

Management Phrase Abusage (MPA) may be the most common symptom of ineffective management. Only we don't know about it. Or we choose to ignore it.

One abused phrase, "People are our number one asset," is undoubtedly a powerful one—the meaning dense and implication immense. What I wonder is, What do people seek to convey when they use this phrase? Moreover, do people really believe in it? And, if they do believe, do they ever act on it?

These and other questions have disturbed me during the course of my consulting practice. If people are our number one asset, then how do we take care of that asset? If we purchase a piece of land, or an apartment, or a high-end car, we take very good care of it. Do we think of people in the same way? Assets are construed to be inanimate. Is it then right to use “asset” in this context?

Some allowance can be made on grounds of the “transferred epithet.” If you survey the policy statements (or other such exalted rhetoric) of companies around you…