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Showing posts from February, 2008

Declining Credibility of ISO 9000 Certifications

A friend and fellow Business Excellence Professional, Ramesh Rajagopal, recently asked a very troubling question - Who is responsible for declining credibility of ISO 9000 systems and what is the solution?

He further elaborated saying – In the recent years, ISO 9000 standards is losing its credibility. What role Accreditation bodies, Certification bodies, Top Management and Management Representatives have to play to bring back the spirit of ISO 9000.

Firstly, blame is the wrong word to start with. Why do we have to ‘blame’ someone? We are assuming that ISO 9000 had promised us something huge and delivered a lemon. From what I know, that’s not the case.

It’s critical to understand that ISO 9000 series was developed as a bare minimum standard for management. It did not promote excellence. That was left for the MBNQA.

Having said that I agree that all of us have failed in even maintaining the bare minimum status of ISO 9000. Quality professionals and auditors (all of us) have taken the conve…