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Showing posts from June, 2009

Which quality guru contributed the most and why?

Robert Thomson, a member of my LinkedIn network recently asked this question. It's a deceptive question. The more you think about it the tougher it gets. I almost decided I don't have the credentials to answer it. But then I looked at the few answers that Robert had already received. Most appeared to be saying - Deming. Nothing wrong with it since each one of them also said it was their personal opinion. I decided to say what I feel. J M Juran is my favorite quality guru.

Here is what he asked with my answer:

Which quality guru contributed the most and why?

The Quality Gurus—Dr. W. Edwards Deming, Dr. Joseph Juran, Philip Crosby, Armand V. Feigenbaum, Dr. H. James Harrington, Dr. Kaoru Ishikawa, Dr. Walter A. Shewhart, Shigeo Shingo, Frederick Taylor, and Dr. Genichi Taguchi—have made a significant impact on the world through their contributions to improving not only businesses, but all organizations including state and national governments, military organizations, educationa…