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Showing posts from April, 2012

Quality professionals and Happiness at Work

As always, Paul Borwaski came up with an interesting topic for discussion this month. Are Quality Professionals happy on the job?  This is a question that psychologists and researchers would love to address. I don’t have such skills and don’t even want to try a research based approach to this question. However, what I do have is some observation and conversation skills. That’s what I did and here are some key points I noted, in no order or priority.
Happiness is a complicated topic and this complication applies to people in the quality profession the same way as it does to others. We have no reason to believe we are either blessed or disadvantaged. I find almost the same proportion of people happy (or unhappy) in quality as I find in others.Quality professionals appear to be happy when they are involved in improvement projects and their inputs are valued and appreciated. I have come to realize that a quality professional generally is more emotional than the ones in sales and operation…