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Showing posts from July, 2013

How I use Social Media (LinkedIn and Facebook mainly)?

We cannot imagine our lives without Facebook and LinkedIn today. For many of us Twitter is also on this list. Which ones do I use? I use Facebook more for personal and LinkedIn more for professional life. I have linked my LinkedIn updates to Twitter and don’t really use Twitter directly. I also use Feedly and Flipboard to get and share news on my phone as I travel (not when I am driving). I have used Klout and but am not convinced of their utility yet. There are several new networking websites each year.  But it does appear for now that Facebook and LinkedIn are here to stay. Google+ is quickly gaining on Facebook and its integration with Blogger helps. Twitter has limited use for a discussion. It is more amenable to witty one-liners! Which social networks do quality professionals use? Having interacted with a lot of quality professionals off line and online, I am certain that quality professionals are less likely to network online compared to several other professionals. Qual…

Transparency in Quality Results – Learn from

Transparency is a vague virtue. It might not even be a virtue. What could be being transparent for the supplier could quite easily be inadequate information for the consumer. This is something we all face in our personal lives as well. But let’s not get there. J
In his most recent post, Paul Borwaski, CEO of ASQ, talks about sharing quality results with customers. Paul has quoted Influential Voices blogger John Priebe who has bloggedabout releasing quality metrics to the public.Do we agree with John? Of course we do. It is the right thing to do. But, as is often the case what is right for consumers is not necessarily acceptable to organizations.
Transparency of quality results is an intriguing question. In several supplier/vendor relationships it is mandatory to share quality results. Most notable is the QS 9000 (TS 16949) standard for automotive component suppliers. However, sharing information with consumers is something new and unusual. I have known of companies where departments do…