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Showing posts from 2015

ABC of Culture – Attitude, Behavior, and Commitment

You would have read a lot about culture and performance. Much of this very philosophical and borders on abstract. Want to read something crisp and practical? Read what ASQ Influential Voice James Lawther had to say on Creating a Performance Culture at ASQ’s blog. James gives a practical list of six behaviors that companies see with respect to a performance culture.  
What is my view on performance and culture? While I can’t define culture very accurately I am convinced it leads to performance. Over a period of time. Time is a very important factor when judging the impact of culture on performance. A whip by the minute culture can deliver superior performance in the short term but will not sustain. Similarly, a very trusting and open culture may take time for people to respond and deliver superior performance.
I will make my point with two examples that I have seen in my career. Judge for yourself.
Talking of Culture I am reminded of a textiles company I assessed over a decade ago. I…

Future of Quality – a realistic view and key concerns

Quality is a profession for most of us in ASQ and hopefully passion for some. Our future depends on Quality’s future. Our livelihood depends on how quality fares today and in the future. While we all would like to see quality progress and benefit from its progress we would be more concerned with quality’s progress in the medium term. Medium term (five to ten years) impacts our careers most. It is here that studies such as ‘Future of Quality’ make a difference. They offer us a window into the future.
ASQ’s CEO, Bill Troy has written about the recently released study – Future of Quality on his blog. Bill offers a summary of the study and then invites readers to study the report.
For me the future of quality has at least three scenarios – Optimistic, Pessimistic, and Realistic. The optimistic one is what we would like to see happening; pessimistic is when our worst fears come true; and realistic is what is most likely to happen.
Now I am no clairvoyant but then not being something has never…

STEM needs more Manjul Bhargavs and Pranav Mistrys

Are our youngsters shying away from a career in STEM? It appears they are. Bill Troy, CEO of ASQ, recently shared some tough to digest facts in his blog. Research shows that while youngsters like what engineers do they also think that engineers don’t easily get a job.  This is very disturbing because much of human advancement is because of engineering and life sciences.
A lot of other professions get disproportionate attention and wean away youngsters. Music, entertainment, investment managers, etc get all the glory. No offence to them but none of these professions take the human race forward. If we live longer we have to thank the advancement in medicines. If we can today seamlessly talk to people across the world we have to thank our engineers.
Like all professions only the ones who reach on top get disproportionate attention. In entertainment, thousands fail before a Justin Beiber succeeds. The success rate in STEM is surely higher. All students who do well get to make a good li…

The World Needs a More Global Quality

Why Should Quality “Go Global”? Asks Bill Troy, ASQ CEO in a recent blog post. Now this is an interesting question. I would expect Bill to ask ‘Why should ASQ go global?’, but he is asking why quality should go global. I know both are linked but quality is bigger than ASQ. ASQ is a key voice of quality. And there are others too.
In the post Bill has suggested that ASQ was always more global than its stated position. It has had members and offices outside of the USA. I partly buy that argument. While ASQ had members and offices outside of the USA it wasn't thinking about them seriously enough. The tide turned only when the revenue and membership in business showed no signs of growth. There is nothing wrong with that though. Most businesses look for other territories or products only when the current ones slow down.
So, why should quality ‘go global’? I think quality is fairly global already. It is taught and practiced all over the world – the developed, the developing, and the under…