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Showing posts from December, 2019

Thinking! Why do over 75% RPA and Digital programs fail?

My best wishes to all of you on the auspicious occasion of Dusshera today. Thank you also for your over 200 likes for my video blog last week on OpEx metrics. Many of you sent feedback and I am grateful for the same.
My topic today is something that I have been asked. Why do over 75% RPA and Digital programs fail? Or do not give the return we expected. Of course there is no one answer to this. Much of what you face today could be a result of technical choices you made. I however, am convinced that the answer in in History and Psychology of similar initiatives in your organization.
Look within. Did earlier initiatives such as ISO 9001, Continuous Improvement, Kaizen, Six Sigma, Lean, ERP etc succeed in your organization? If they did, then chances are RPA and Digital will work too. If they didn’t, then please introspect.
Winning is a habit and it needs an ecosystem of leadership, people, process, and systems. None of these alone can help you win. It is a chemical combination of these i…

Secret Sauce for lasting Change

In the last few weeks I have shared my views on how Technology is helping Operations get better. Much of this is large and complicated Change. Today’s post is about one key aspect of making all that Change happen - Managing people to deliver Change. Anyone who has tried to implement anything new will know that anything worth doing is also hard. It does not work most of the time, it takes longer than planned, and it is more costly than estimated. But it does not have to be. In my over 20 years in process excellence I have learnt a few things and top of the list is – you don’t get anything done alone. You need a team and people make up a team. Not robots. Not yet. People have emotions and the least we can do is to try and understand them. I have also learnt that for me to be a leader I have to give people a reason to work for me. And fear and chaos is not a reason. It is a threat. It can work in short term but usually leaves everyone scarred and damaged. I have had some success with managi…

Found your dream job? Now what?

Okay then, you found the job you were looking for. Now what? Among the coaching and guidance calls I get the most common ones (after seeking a job change) are the ones on how to settle in at a new organization. While many of us focus intensely on finding a new job I do not see the same process orientation and focus after landing the job you wanted (or didn’t want but accepted anyways).  I have often wondered why I get such requests for guidance. As always, answers are complicated. It could be because I am willing to talk/help. It could be because people notice that I have changed a few (not many) jobs and might be able to help. Whatever may be the motivation of people reaching out to me, I have tried to help. And in the process, I found a pattern in my answers. In this note today, I wanted to share this pattern. The tips are neither ground breaking nor ‘you read it here first’ type. But they have worked. Worked for me and about 25 other professionals who I have shared these tips with. As…